Replaced with genuine Epson cartridges, but not the black as that is Half full. Message came up “cartridges not recognised” Saw on the pack is 4 months past use by date (don’t do much printing). Steps to getting your ink cartridge to recognize Article #6. Are you having an issue with an Ink cartridge not being recognized? Fortunately we’ve developed a solution to fix the problem. Follow these simple steps to preform a cold reset and fix the issue with your cartridge. Remove ink or toner cartridges from the machine.
Hi,
I would suggest you to check the following.
a.Open the access door (top cover) to get a clear view of the printer’s moving parts to identify anything that may be blocking or impeding free movement of the carriage. The carriage should move to the center of the printer.
b.Remove the ink cartridges from the carriage, and verify the correct cartridges are being used. The black ink cartridge should have a part number of Epson cx8400.
c.Lay the ink cartridges on a piece of clean scrap paper to avoid getting ink on other items.
Note: The ink cartridges should not be removed from the printer for more than 30 minutes.
d.Unplug the power cord from the printer.
e.Pick up a cartridge by the blue top. Locate the copper colored circuitry strip on the back of the ink cartridge. Clean the copper colored strip, using a clean foam-rubber swab or lint-free cloth slightly dampened with water. Use a clean dry foam-rubber swab or lint free cloth to remove the moisture from the contacts. Do not touch or wipe the nozzle plate on the bottom of the cartridge. Repeat this cleaning procedure with the other cartridge.
f.Locate the carriage contacts inside the printer. The carriage contacts are the gold colored contacts on the back wall of the ink cartridge carriage. Clean the carriage contacts, using a clean foam-rubber swab or lint-free cloth slightly dampened with water. Use a clean dry foam-rubber swab or lint free cloth to remove the moisture from the contacts. If the carriage contacts show noticeable damage, then the printer will require repair. Contact the Epson Customer Support listed in the printer's User's Guide for information on having the printer repaired.
g.Move the ink cartridge carriage from side-to-side to ensure the carriage assembly moves freely.
h.Plug the power cord into the printer. Make sure the printer is turned on.
i.Firmly reinstall the ink cartridges, making sure they snap into place in the carriage, then close the top cover.
j.If the Resume light goes off after the top cover is closed, then run a self-test by pressing and holding the resume button (upper) until the power light begins to flash.
k.If the Resume light continues to flash, the problem still exists. Try replacing the ink cartridges in the printer with new ones. If the new cartridges do not fix the problem, the printer will require repair. Contact Epson Customer Support Center listed in the printer's User's Guide for information on having the printer repaired.
Thank you and Regards.
Thahaseena M
Microsoft Answers Support Engineer.
Visit ourMicrosoft Answers Feedback Forum and let us know what you think.
Microsoft Answers Support Engineer.
Visit ourMicrosoft Answers Feedback Forum and let us know what you think.